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CMS NEWS: Weekly Enrollment Snapshot: Week Five

Monday, December 18, 2017   (0 Comments)
Posted by: Marwa Chebli
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Weekly Enrollment Snapshot: Week Five

Week 5, Nov 26- Dec 2, 2017

In week five of Open Enrollment for 2018, 823,180 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges, the State Partnership Exchanges, and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot

Week 5 Nov 26 – Dec 2

Cumulative Nov 1- Dec 2

Plan Selections

823,180

3,604,440

New Consumers

271,207

989,492

Consumers Renewing Coverage

551,973

2,614,948

Consumers on Applications Submitted

1,104,604

5,968,088

Call Center Volume

816,856

3,361,607

Calls with Spanish Speaking Representative

60,929

244,910

HealthCare.gov Users

2,760,668

11,423,182

CuidadoDeSalud.gov Users

92,589

371,733

Window Shopping HealthCare.gov Users

248,804

1,179,066

Window Shopping CuidadoDeSalud.gov Users

6,596

23,710

 

HealthCare.gov State-by-State Snapshot 

The Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Individual plan selections for the states using the HealthCare.gov platform include: 

 

State

Cumulative Plan Selections Nov 1 – Dec 2

Alaska

8,349

Alabama

73,294

Arkansas

24,044

Arizona

67,266

Delaware

8,846

Florida

802,711

Georgia

190,523

Hawaii

8,155

Iowa

22,218

Illinois

126,720

Indiana

58,255

Kansas

41,009

Kentucky

36,314

Louisiana

39,238

Maine

30,954

Michigan

115,595

Missouri

103,198

Mississippi

36,224

Montana

18,428

North Carolina

209,050

North Dakota

8,773

Nebraska

42,470

New Hampshire

19,486

New Jersey

104,142

New Mexico

20,191

Nevada

35,448

Ohio

80,498

Oklahoma

56,839

Oregon

66,792

Pennsylvania

161,388

South Carolina

84,868

South Dakota

13,113

Tennessee

92,341

Texas

437,919

Utah

81,117

Virginia

156,195

Wisconsin

100,228

West Virginia

10,070

Wyoming

12,171

 

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.


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