Burt Waller has devoted 40 years to leading health care organizations ranging from large hospitals to small start-up community health centers. After a 25 year career leading hospitals, Waller joined the fledgling Christ Community Health Services (CCHS) in 1998 and during 15 years led it to become the largest primary care provider for low income residents of Memphis. He directed CCHS’s transition from a small medical practice to federally qualified health center status with multi-site operations and a broad range of services. During that period, he also rose to leadership positions serving on the Boards of the Tennessee Primary Care Association, National Association of Community Health Centers, Christian Community Health Fellowship as well as other local and regional groups. Waller has worked with many community-based groups to evaluate the option of becoming a community health center, establishing community-based boards, and preparing organizations to deliver health center services.
Those who work with Waller cite his business and organizational expertise as key elements that strengthened CCHS into the dynamic, multifaceted primary healthcare provider it is today. Those same skills have enabled him to assist others. Since 2013, he has consulted with numerous health care organizations to develop strategies for growth, assess organization and business models, and provide executive coaching. In addition to his extensive experience in operations, Waller has a keen understanding of health policy and finance, the role and responsibilities of Boards, and the relationships between health centers and larger health systems. His insights about delivery of health care for the underserved have been reported on NPR and in numerous publications including the Wall Street Journal and Health Affairs.
Waller lives in Memphis, TN, and he and his wife, Sandra, are the parents of two adult children. He is an honors graduate of the University of Tennessee at Knoxville and received his Masters in Health Administration from Washington University School of Medicine in St Louis. He is a Life Fellow of the American College of Health Care Executives.