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When: Friday, January 19, 2018
Where: Holiday Inn Conference Center
399 Monmouth Street
East Windsor, New Jersey 
United States
Contact: Marwa Chebli
(609) 689-9930

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Session Descriptions: 

Strengthening Employee Engagement, Retention and Productivity through Performance Management, Coaching and Accountability”

Target Audience: All FQHC leaders, managers and supervisors

In this highly interactive session, participants gain realistic and practical skills to strengthen engagement by developing goals with “meat,” implementing structured one-on-ones, “speed coaching,” acknowledgement and recognition, and consistent accountability.  We also discuss ways to increase trust and decrease burnout.  Participants should attend ready to gain ideas, strategies and skills to immediately increase employee engagement at their health center



Creating and Sustaining a Culture of Service Excellence 

Target Audience: All FQHC leaders, managers and supervisors

The quality of customer service in community health care influences the health of both patients and the health center itself, yet in today’s fast-paced and often challenging environment, CHCs often find it difficult to create and maintain a culture of service excellence. This training for FQHC leaders and managers sets the stage for successfully implementing and/or solidifying a culture of service where customer service is an expectation with every interaction.


Meet the Experts:


Lisa Mouscher

Sogence Training and Consulting

Lisa Mouscher is the CEO and Lead Consultant at Sogence Training and Consulting. As a dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers and staff from Federally Qualified Health Centers and other community health centers across the country.  She brings her extensive background in management, training and human resources to her work with community health organizations and specializes in two areas- providing intensive management skills training to FQHCs and assisting them to create a culture of customer service.  She is known for facilitating immediately applicable results and lasting impact to strengthen  organizations for the long-term



Mark Kluger

Kluger Healey, LLC


Mark practices exclusively in the area of labor and employment law on behalf of employers. For ten years, before founding Kluger Healey, LLC, he was Chairman of the Labor and Employment Department of one of New Jersey’s oldest law firms. Mark is a frequent speaker and writer on sexual harassment and discrimination avoidance, workplace diversity, performance management, union avoidance, and a myriad of other employment-related subjects and regularly conducts training sessions for employers on these critical topics. In addition, Mark has extensive experience in counseling employers on issues involving discipline and discharge, reductions in force, mergers and acquisitions, compliance with wage and hour, disability, COBRA, and family and medical leave laws. He regularly drafts all forms of employment policies and handbooks, severance agreements, employment contracts, non-competition and confidentiality agreements, and affirmative action plans. Mark also represents employers in collective bargaining, grievance arbitration, NLRB proceedings, and picket line issues.                                                                                                     


New Jersey Primary Care Association

3836 Quakerbridge Road, Suite 201, Hamilton, NJ 08619
Tel: 609-689-9930 | Fax: 609-689-9940 | Email:

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