The goal of the 2023 Clinical Quality Forum is to share best practices and innovative strategies that directly support quality improvement and compliance at New Jersey’s Community Health Centers. There will be a variety of learning sessions that reinforces the need for providing New Jersey’s communities with high quality, equitable healthcare.

Wednesday, May 31, 2023 

9:00 AM – 3:15 PM 

The Conference Center at Mercer 

(1200 Old Trenton Road, West Windsor, NJ 08550) 



Hypertension Control Success Stories in FQHCs

Michelle Tropper, MPH, PCMH CCE, Director of Clinical Programs, HealthEfficient

This session will provide an overview of Hypertension Control Successes in FQHCs through the Million Hearts Initiative to Prevent Heart Attacks and Strokes. Topics will include an overview of various tools and interventions that have worked well for FQHCs, as well as examples of data dashboards used to identify opportunities for improvement and national recognition opportunities.


Training Objectives:

  • Describe best practices from Qual IT HCCN’s participation in the national Million Hearts Initiative to improve hypertension control in Community Health Centers.
  • Contrast data from Million Hearts participating Health Centers to non-Million Hearts participating Health Centers to demonstrate the network-effect of focused interventions over time on improving an area of care.
  • Identify the various national recognition opportunities available for excellence in hypertension control.

Oral Complications and Diabetes: Supporting the Patient

Danielle Kennedy, RD, CDCES, LDN, Certified Diabetes Care and Education Specialist, Diabetes Foundation

Dr. Sam Wakim, DMD, MPH, Dental Medical Director, Horizon Blue Cross Blue Shield of New Jersey

This session will focus on understanding the connection between diabetes and the risk of oral complications. The education and management of diabetes impact the risk of hyperglycemia and elevated A1C levels, which in turn, may increase the risk for oral complications such as periodontal disease, oral candidiasis, and xerostomia. We will discuss some of the ways to support patients through the use of education and community resources to work in an effective way to reduce their risk of oral complications.

Training Objectives:

  • Understand the role of hyperglycemia and the increase risk of diabetes related complications.
  • Apply and modify recommendations for the management of diabetes & prevention of oral complications as they relate to your specific practice.
  • Define oral complications seen in people with diabetes and clinical signs of these complications.

Measures, Measures, and Measures: A Practical Way to Make Sense of It All

Maia Morse, Director of Transformation, Primary Care Development Corporation (PCDC

Isaac Kastenbaum, Vice President, Training and Technical Assistance, Primary Care Development Corporation (PCDC)

To address the realities of Health center participation in multiple quality programs, the session will focus on establishing an internal infrastructure to identify alignment across initiatives, prioritize metrics, and streamline programming.  The presenters will outline a refreshed perspective on quality improvement that balances patient needs, community priorities, and quality programming incentives/requirements; the presenters will review concrete strategies that can be introduced today in your health center and the tools/resources necessary to make it an “all-hands” effort.

Training Objectives:

  • Institute a framework to track the alignment of metrics across multiple quality programs,
  • Develop an approach to prioritize and align internal quality efforts,
  • Orient interventions across teams to use available staff members and address the greatest needs of patients and the health center.

The Social Determinants of Health: A Practical Perspective on Integrating Best Practices into Health Center Management and Clinical Practice

Dr. Kevin Lombardi, MPH, Manager of Policy, Research, and Health Promotion, The National Center for Health in Public Housing (NCHPH)

There is an increasing interest in integrating the Social Determinants of Health (SDOH) into clinical practice. When appropriately utilized, SDOH-focused policies provide measurable benefits to clinicians, patients and Health Center Management. In this session, SDOH will be presented as an epidemiological framework that maximizes the patient and the Health Center experience. We will examine the research behind SDOH policy/protocol implementation and review management and practice tools that provide the best benefit to patients, clinicians and staff in various contexts.

Training Objectives:

  • Present and discuss the SDOH as an epidemiological framework.
  • Examine the implications of this framework on clinical and non-clinical practice.
  • Review research regarding the implementation of SDOH policies/protocols.
  • Examine frameworks for implementation of SDOH policies/protocols.

Cultural Sensitivity in HIV care

Angela Richard-Eaglin, DNP, MSN, FNP-BC, CNE, FAANP, CDE®, Associate Dean for Equity, Office of Diversity, Equity, and Inclusion, Yale School of Nursing

This training is intended to assist providers in avoiding the pitfalls of stereotyping patients who seek HIV/AIDS care. Pre-existing beliefs and attitudes often translate into body language and communication that can impact patient/provider communication, treatment adherence, and ultimately the quality of patient outcomes. Culturally intelligent providers can set the right tone in the care setting to create a respectful, compassionate, and welcoming environment.


Training Objectives:

  • Critically appraise the impact of implicit bias and stigma on poor health outcomes in HIV/AIDS care.
  • Apply the cultural intelligence framework, humanitarian principles, and ethical principles to improve health outcomes for patients seeking care for HIV/AIDS.
  • Develop person-centered supportive care strategies for individuals from stigmatized populations


Thank you for your interest in the Clinical Quality Forum. Unfortunately, registration is now closed. 


Date: Wednesday, May 31, 2023
Time: 9:00 AM – 3:15 PM 
Location: The Conference Center at Mercer
(1200 Old Trenton Rd, Princeton Junction, NJ 08550)

For more information, please contact:

Cristen Lim, Quality Program Coordinator at | (609) 689-9930